Your Privacy Is Our Priority
At mcwbdt, your personal information is stored with the highest level of security. In this policy, we explain in detail how your information is collected, used, and kept safe.
This Privacy Policy ("Policy") applies to all users of the mcwbdt platform. By using the mcwbdt website, mobile app, and related services, you are considered to have accepted the terms of this policy. We are committed to protecting your privacy, and your information is never transferred to third parties without authorization. Please read this policy carefully — it clearly outlines your rights and our responsibilities.
Data Collection and Sources
Information We Collect
The following types of information are collected at mcwbdt for account creation, transaction management, and service delivery:
- Identity Information: Your full name, date of birth, national ID number or passport number.
- Contact Information: Email address, mobile number, and address.
- Financial Information: bKash, Nagad, Rocket, Upay account numbers or bank account details — used solely for transaction verification.
- Technical Information: IP address, browser type, device information, cookies, and session logs.
- Activity Information: Login times, gaming history, betting records, and platform usage patterns.
How Information Is Collected
We collect information in the following ways:
- Information provided directly through the account registration form.
- Documents submitted during the identity verification (KYC) process.
- Technical information collected automatically while you use our platform.
- Information received from financial service providers during payment processing.
- Information you share yourself through live chat or email support.
Purpose of Data Use
How Your Information Is Used
mcwbdt uses your information only for lawful and specific purposes. These purposes are as follows:
- Account Management: To create, verify, and maintain your account.
- Transaction Processing: To securely complete deposits and withdrawals.
- Identity Verification: To prevent fraud and comply with anti-money laundering regulations.
- Service Improvement: To enhance platform performance and user experience.
- Customer Support: To respond to your questions and complaints.
- Security: To protect your account and prevent unauthorized access.
- Responsible Gaming: To identify addiction risks and provide assistance.
- Marketing Communications: To send relevant offers and updates, subject to your consent.
Data Storage and Security
Data Retention Period
Your information is retained for the entire duration your account remains active. Even after account closure, certain information may be retained for as long as necessary for legal obligations, audits, and dispute resolution. Financial transaction records are retained for a minimum of five (5) years.
Security Measures
mcwbdt uses industry-standard technology to protect your information. Your data security is ensured through SSL (Secure Socket Layer) encryption, Two-Factor Authentication, and regular security audits. However, transmitting information over the internet is not entirely risk-free — so always keep your account password confidential.
Cookies Policy
What Cookies Are and Why They Are Used
Cookies are small text files stored on your device that help the website remember your preferences and activity. mcwbdt uses cookies for the following purposes:
- Essential Cookies: To ensure the core functionality of the website and secure login — these cannot be disabled.
- Functional Cookies: To remember your language preferences and login status.
- Analytical Cookies: To understand platform usage patterns, which helps improve our services.
You can manage cookies through your browser settings. However, disabling cookies may limit some features of the platform.
Data Sharing with Third Parties
When and with Whom Information Is Shared
mcwbdt does not sell your personal information and does not share it unnecessarily with third parties. Information may be shared in the following limited circumstances:
- Payment Processing Providers: With bKash, Nagad, Rocket, Upay, and banking services — only the information necessary to complete transactions.
- Game Software Providers: Providers such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt may access limited technical data for gameplay verification.
- Legal Authorities: To comply with applicable law, court orders, or directives from government regulatory bodies.
- Fraud Prevention Agencies: To verify information necessary for preventing fraud and money laundering.
Before sharing information with any third party, a confidentiality agreement is executed with them, and they are bound to use the information only for the specified purpose.
Your Rights
Right to Access Information
You may request from us at any time to find out what information we hold about you. This request can be made via live chat or email.
Right to Correct Information
If any of your stored information is incorrect, you may apply for a correction. We will make the correction within a reasonable time.
Right to Delete Information
In certain cases, you may request that your information be deleted. However, due to legal and regulatory obligations, some information may need to be retained for a specified period.
Right to Object to Processing
If you do not wish to receive marketing communications, you may opt out at any time. Please contact our support team to do so.
Protection of Minors' Information
Policy Regarding Those Under 21
mcwbdt is intended only for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If it comes to our attention that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.
If parents or guardians believe their child has accidentally registered on this platform, please contact our support team immediately.
Policy Changes and Updates
How the Privacy Policy Is Changed
mcwbdt reserves the right to change or update this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:
- By publishing a clear notice on the website.
- By sending a notice to your registered email address.
- By displaying an update message when you log in to the platform.
If you continue to use the platform after any changes, you will be considered to have accepted the new policy. We therefore recommend reading this page again after each update.
International Data Transfers
International Data Storage
mcwbdt's server infrastructure may be operated in international data centers. If your information is transferred outside Bangladesh, it is ensured that adequate data protection measures are in place in the destination region. We maintain the standards of this privacy policy for all international data transfers, and the necessary agreements are executed with the receiving organization.
Contact Us
Privacy Complaints and Requests
If you have any questions, complaints, or requests regarding this privacy policy, please contact us. Our dedicated support team is always ready to assist with any privacy-related matter.
24/7 Live Chat — Log in to the platform and talk to us anytime.
Email: [email protected]
We generally endeavor to respond to any privacy-related request on business days. For urgent matters, please use live chat.
Related Documents
Read our other policies related to this privacy policy:
- Terms and Conditions — Overall terms of service use.
- Responsible Gaming — Safe and responsible gaming guidelines.
- About Us — Introduction to the mcwbdt platform.
- FAQ — Answers to common questions.